Customer service
Prepare every agent for the toughest customer conversations
Upset customers, cancellation requests, escalations and policy questions. Agents practice with AI customers that react like real ones, then get scored against your service standards.
What service teams need
Everything an agent needs before the next difficult call
Faster onboarding
New agents practice your most common calls before they take a live one.
De-escalation
Rehearse calm, empathetic responses to frustrated customers.
Retention and saves
Practice cancellation conversations until agents can save the account.
Consistent quality
Every agent is scored on the same standards, across every team and site.
Roleplay
Realistic practice for every call type
Build scenarios from your real call drivers, from billing disputes to cancellations, and score every session against your QA criteria.
Build from your call drivers
Turn your top call reasons into roleplays in minutes.
Customers who push back
AI customers get frustrated, interrupt and threaten to leave.
Scored on your QA criteria
Instant scores on empathy, accuracy and resolution.
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Connect practice to real conversations
RepLab prepares reps before the conversation. SalesAsk captures and scores real customer conversations against the same playbook, then turns weak moments into the next roleplay.
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Customer spotlight
How Alliance Medical certified every rep before their first solo conversation
Reps completed a structured certification program, 15 scenarios with minimum scores, before leading their first meeting.
2,500+
Practice sessions completed
58%
Faster ramp, 12 weeks to 5
