RepLab for Telecom
AI roleplay training for telecom sales and retention teams
Prepare store, call center and field reps for upgrades, plan changes and cancellation saves with AI customers built from your playbook, and a score after every session.
Trusted by sales and service teams at
The challenge
Telecom conversations keep getting harder
01
Constant change
New plans, devices, promotions and pricing every quarter, and reps are expected to explain each one confidently on day one.
02
High-stakes saves
When a customer calls to cancel, one conversation decides whether you keep the account.
03
Consistency at scale
Retail stores, call centers and partners all need to deliver the same quality conversation, every time.
The platform
One place to get every rep ready for every conversation
AI customers built from your playbook, instant scoring against your scorecard, and readiness by store, center and team.
Roleplay
Rehearse every launch, upgrade and save before it happens
AI customers that compare plans, push back on price and threaten to leave, so reps have practiced the conversation before a real customer starts it.
Practice every offer before launch
Turn a new plan or promotion into a roleplay the day it is announced.
Cancellation saves, rehearsed
Reps practice retention conversations with customers who are ready to walk.
Scored against your playbook
Every session scored against your own criteria, with lines to try next time.
Powered by SalesAsk
Connect practice to real conversations
RepLab prepares reps before the conversation. SalesAsk captures and scores real customer conversations against the same playbook, then turns weak moments into the next roleplay.
Explore SalesAsk
Why RepLab
Why telecom teams choose RepLab
Built for frontline teams
Designed for store, call center and field reps, not just account executives.
Live in days
Start with ready-made scenarios and add your own as offers change.
Enterprise security
SOC 2 Type II audit in progress, GDPR compliant, never used to train external AI models.
Readiness by location
See which stores, centers and teams are ready, and where practice is needed.
Real impact
Results from teams using RepLab
Outcomes reported by RepLab customers after rollout.
3x
Close rate on competitive deals
Alliance Medical
58%
Faster new-hire ramp, 12 weeks to 5
Alliance Medical
31%
Higher average quoted job value
Coolforce Heating & Cooling
22%
Higher average job value across all trades
Pimlico Plumbers