Contact centers and BPOs
Agents take their hardest call in practice first.
Shorter time to proficiency, QA scores that mean the same thing on every shift, and fewer supervisors pulled off the floor to coach.
Why contact centers use RepLab
The class that starts Monday takes live calls in two weeks, ready or not
Onboard whole classes at once
Twenty or two hundred new hires practice the same calls at the same standard, without a trainer per seat.
Scored on your QA form
The criteria your QA analysts already use become the scorecard. An 85 in practice means what an 85 means on the floor.
Script changes, live the same day
New policy at 9am, a practice scenario by lunch.
Every shift, every time zone
Agents practice when the queue is quiet, in English, Spanish or French. Nothing to schedule.
Roleplay
Know who's ready for the queue before go-live
Readiness by agent, team and site. Graduate a class when the scores say so.
Built from your call drivers
Your top contact reasons become the first scenarios.
Callers who don't follow the script
AI callers interrupt, get frustrated and ask for a supervisor.
SSO and MFA for large floors
Agents sign in with the accounts they already have. Plans start at 10 seats.
Powered by SalesAsk
Practice in RepLab. Prove it on real calls.
RepLab prepares reps before the conversation. SalesAsk captures and scores real customer conversations against the same playbook, then turns weak moments into the next roleplay.
Explore SalesAsk
Customer spotlight
How Alliance Medical certified every rep before their first solo conversation
Customer spotlight
How Alliance Medical certified every rep before their first solo conversation
Reps completed a structured certification program, 15 scenarios with minimum scores, before leading their first meeting.
2,500+
Practice sessions completed
58%
Faster ramp, 12 weeks to 5
